Security and User Experience: A Holistic Model for CAPTCHA Usability Issues
CAPTCHA is a widely adopted security measure on the Web and is designed to effectively distinguish humans and bots by exploiting human’s ability to recognize patterns that an automated bot is incapable of. To counter this, bots are being designed to recognize patterns in CAPTCHAs. As a result, CAPTCHAs are now being designed to maximize the difficulty for bots to pass human interaction proof tests, while making it quite an arduous task even for humans as well. The approachability of CAPTCHA is increasingly being questioned because of the inconvenience it causes to legitimate users. Irrespective of the popularity, CAPTCHA is indispensable if one wants to avoid potential security threats. We investigated the usability issues associated with CAPTCHA. We built a holistic model by identifying the important concepts associated with CAPTCHAs and its usability. This model can be used as a guide for the design and evaluation of CAPTCHAs.
Jayalakshmi Raman, Karthikeyan Umapathy, and Haiyan Huang
2018 Southern Association for Information Systems (SAIS), Atlanta, GA, USA
March 23, 2018
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